Articles

PC World and Skill4 work together to improve customer loyalty 

At a time when consumers, shopping on the high street, are wary about the quality of advice being given on some of the biggest household purchases, PC World and Skill4 work together to deliver excellent customer service and trusted advice to their customers.

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Tricks of the trade for perfect customer service - Part 10 

published in Multiple Buyer & Retailer

How can you ensure you give your customers the help they need without frightening them off?

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Tricks of the trade for perfect customer service - Part 9 

published in Multiple Buyer & Retailer

As a retailer, how can you ensure the brand experience is the same for customers online, as it is in store?

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Tricks of the trade for perfect customer service - Part 8 

published in Multiple Buyer & Retailer

When you offer similar products and prices, how do you differentiate yourself from your competition?

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Tricks of the trade for perfect customer service - Part 7 

published in Multiple Buyer & Retailer

How do you ensure you are meeting your customers' expectations?

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Tricks of the trade for perfect customer service - Part 6 

published in Multiple Buyer & Retailer

In part 6 in a series of articles, we look at ways to help staff and customers make the most of change.

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Tricks of the trade for perfect customer service. 

published in Multiple Buyer & Retailer

In a series of articles we examine different scenarios within the retail industry, offering solutions for improving customer service and creating better relationships.


1. Handling customer complaints

2. Handling complaints against your staff

3. When and how to approach your customer

4. Minimising those checkout bottlenecks

5. Be a top referee when arguments arrive

Skill4 Customer Service Team 2006 - winner announced! 

The awards have taken place and the proud winner of the flagship award of 'Skill4 Customer Service Team of the Year' has been announced.

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Ten top tips for retaining your customers 

Here are our ten top tips to help you retain your customers and ensure you don't lose them to your competition. They are like gold dust!

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