Effective Telephone Selling - Open course
Effective telephone selling is more than just order taking! We know what skills and behaviours have the most positive impact on conversion rates, average transaction values and customer satisfaction, do you?
Before picking up the telephone, sellers need to understand their target markets, set appropriate call objectives and create persuasive openings to effectively engage contacts and create interest.
Depending upon where a contact is in their decision-making process, the seller will need to respond differently. Quickly identifying the contact's position and responding appropriately is crucial in influencing them effectively.
Telephone sellers need to sell to the strengths of their products and services, against the competition, by using effective questioning behaviours to develop their contacts' needs, encouraging commitment to main and add-on products.
Effective Telephone Selling combines skills, strategies and processes. It includes the development of behaviours proven to have a positive outcome on conversion rates, average transaction values and customer satisfaction levels, thereby ensuring that delegates can make real improvements to their performance.
Who should attend?
The programme is aimed at anyone involved in inbound and/or outbound telephone sales who wishes to improve their sales performance.
To book, or for further information please email open@skill4.com or call +44 (0)1709 521234.
